Score zero for Mercedes Benz of Naples. I would have given them a negative score if it weren't for their service advisor who bent over backwards to accommodate my seemingly outrageous request for an oil change.[/quote]

The MB dealer in Salt Lake City refuses to even change oil on a Crossfire and told me, in a snooty tone, that they don't work on anything but MB.

There's way that you can tell someone less-than-helpful news and not destroy your band or credibility and they failed.