REVISED: Dealership sticks it to me on Crossfire.....
This story is LONG; it goes back to Sept 2005 (that is where it all starts).
I purchased a 2004 Crossfire. I questioned the salesman several times if the Crossfire was ever involved in any wrecks, and I told him I wanted to see a CarFax. He kept telling me the car had never been wrecked, and he would get me the CarFax. After closing the deal, (you got it), the CarFax turns up. Right there on the front page "Wrecked" (maybe not that word, but you get the idea). I go home with the report to think about what had just happen. I called the dealership and they assure me that it was a very minor wreck. I say Ok and I would give the purchase a cooling down time. That same night, I by chance, discovered that the same Crossfire had also been hit in the front. That was toooo much. The next day the dealership took the 2004 Crossfire back and canceled the contract. BUT THE STORY DOES NOT END THERE, read on...
Upon returning the 2004 Crossfire, back to the dealership, the new car manager approaches me and asks me if there is anything he could do to make it right with me... I said yes, "I would still like to have a Crossfire"... He informs me that he has on the lot, a brand new 2005 blue limited coupe, and he would put me in it for $29,000, total price. I agreed.
I took delivery of the Crossfire that night (after dark, under the lights). Took it home and parked it in the garage, turned out the light, and left it parked there for two days. The third day I pulled the Crossfire out of the garage and started the inspection of my NEW Crossfire. I find a small dent down near the bottom of the driver's door, I find small rock chips running half way down the R/S of the car, I start inspecting the glass and find rock chips in the windshield, R/S door glass, and L/S quarter panel glass. I also find the R/S rear wheel had a noticeable cut into one of the spokes.
God it gets better, so stay with me...
I take the Crossfire back out to the dealership. They look at the wheel and declare "it is not warranty", but they will fix it. I leave it with them; they exchange wheels with another Crossfire. After picking it up and returning home with the car I notice that I got one tire that looks nothing like the other three, yes it is the wheel that was changed out (wrong tire). Now there I set with a brand new automobile that has mismatched tires. So back out to the dealership for a tire swap.
Now for the dent - they fix it, best work I have ever seen.
Then I'm back at the dealership for the glass, they send me off to the local glass shop for the glass repair. The technician explains he would need to drill small holes into the windshield to repair it. He recommends a replacement. So I go on standby while I figure what to do about the glass damage.
Now the paint damage - There is nothing the dealership can do about it but repaint the entire Crossfire. I go on standby while I figure what to do about the paint.
THIS IS WHERE IT GETS REAL WILD...
OK the dealership realizes I am very unhappy with my Crossfire. So they come to me and offer me a settlement. The deal is I take $1,000.00 dollars cash and forget the paint chips, and they replace my damaged glass with OEM Mopar glass. I say "what the heck I'm tired of knocking that around", and I signed off on the deal.
Last week on or about Nov 28th I turned my still NEW Crossfire(1,100 miles on it) into the dealership for a few small warranty repairs, and the OEM Mopar glass replacement. I got it back yesterday, on Dec 6 (one week, give or take, later). The windshield was General Motors PPG glass (insurance replacement type), and so was the R/S door glass. So right now TONIGHT I got a new 2005 Crossfire with two different types of glass installed, GM PPG and Mopar OEM SafeGuard. Now that’s a Crossfire worth showing off. Hooah The dealership is now telling me they got the right glass on order, and they want me to bring the car back so the glass can be reinstalled again.
I wonderwhat should I do. IMO the dealership broke the agreement when they did not install the OEM glass, which means I'm free to demand a buy back, or another Crossfire. All I know for a fact is "The purchasing of a Chrysler Crossfire has truly become a task of labor and pain for me."
December 8, 2005 I spoke with the New Car General Manager and he hangs up on me. All I wanted was an e-mail address so I could send the dealership and e-mail stating the wrong glass had been installed. I figured a phone call would not be legally binding.
December 9, 2005 at this time I am speaking with a Chrysler customer rep who is at this moment trying to contact the dealership. She comes back on the phone and has now forwarded my complaint to Chrysler headquarters (I wonder what that means? lol)
The Crossfire runs great – no mechanical problems to really speak of – people suck up to me so they can set inside of it – I love my Crossfire, but the more I let the dealership try and fix my Crossfire the more they screw it up, what do you think the odds are I’ll get another Crossfire, as in buy back, from Chrysler? I see little chance, and I doubt I'll keep a car with glass that does not match.
Reply in whatever manner you desire, I’m going to e-mail this thread’s link to DaimlerChrysler’s Customer Assistance Center.
Moral of the story, "Sometimes the cover is more important then what’s inside the book."
Last edited by FirebaseD; Dec 9, 2005 at 02:17 AM.
Reason: Update