...I'm telling you, you've got to complain to the local BBB and Chamber of Commerce. If your problems were related to the design of the product, DaimlerChrysler would have a lot more pull. But, the rock chips and door dent on your car happened after the car was sold to the dealership. At that point, it was out of their control. Try forwarding your complaint per my recommendation. Maybe even get an attorney involved. I wish you were not going through this crap, because otherwise I think you would be thrilled to own and drive this car.