I have one suggestion that may or may not help you. I can only speak from personal experience with GM. I had a problem, the dealer was outstanding, the car crap. I wanted another car, but the dealer was hamstrung by GM, whose policy was to keep fixing it (most likely until the customer screamed, "enough" and traded it). Long story short...I went to the Library and looked up,"Who's Who in American Business" (I believe that was the title). I looked up the name and HOME address for the CEO of GM at the time. I sat down and wrote a very polite letter, explaining all of my problems (car's transmission), and my simple desire to have the car replaced with one equipped with a manual. I also praised the dealer for all of the work he had done, to include replacing the transmission with one from a car he had in stock, after several repairs proved fruitless. The new transmission had the same problem, collapsing clutch plates.

I mailed the letter, Certified, with a Return Receipt. He received the letter, at his home, as I did get the receipt back. We all know he would never have seen the letter if I had mailed it to his office address.

Ten days after mailing it I received a call from the dealer. He said, he didn't know what I had done, but GM Corporate had authorized him to replace my car with anything of equal value in his inventory. If there was nothing I liked, he would order a new car, using an executive code he was given and delivery would be in two to three weeks. I ended up ordering a duplicate car, but with the five speed in lieu of the auto. The car was delivered as promised, and it was perfect. Hmmm,they can build them right.

I am not sure you can even locate the home address for the DC CEO in the U.S., in order to send him a letter, due to so many privacy concerns, but it may be worth the effort. You never know what a letter to him will result in. Having been through this, I understand your frustrations, and it is a shame we have to go to such extremes in order to simply get what we paid for, especially at these prices.

Good Luck! Sorry for the long post...

John