Brought my Crossfire in to my local Chrysler dealership last Thursday. Dealer agreed that top needed replacement but informed me that Chrysler would pay for 100% of the top but only part of the labor since the dealership couldn't do the work and would have to get a rag-top shop to do the install. They told me I would have to pay around $300. I called the Chrysler customer care line and talked to a representative. She started a new case for me and said they would call me back within 24 hours. They called me back the next day and agreed to cover 100% of the top AND the labor. ZERO cost to me. My new top is now on order and I will bring it in for the work when the top comes in. So far, so good. Chrysler seems to be standing by its commitments.