I ask for a rental but was told by Chrysler it was not a overnight job. I told them this should be a recall item and not an extended warranty issue. As a consumer if I had known they were having this issue with the back window I probably wouldn't have purchased their item. I also explained it was obvious other people had been experiencing this problem or they wouldn't be issuing an extended warranty.

They did have a form included with the letter to complete if you had the problem prior to receiving the letter. You could complete the form and send it to Chrysler to be compensated, but this could take up to 60 days. I did tell Chrysler I would hold them responsible for any out of pocket monies incurred due to this problem.

I will probably send a nice letter to Chrysler