Originally Posted by ben47
A dealership that sells new Crossfires is required to have two Crossfire trained technicians, BUT you can not expect and will not find trained techs changing oil or doing other "simple" maintenance tasks. That kind of work is usually farmed out to the young oil change kid or apprentice mechanic being paid far less than what a certified tech makes.
I thought you said there were only two Crossfire techs within 250 miles of you? The decent dealership you speak of, is it selling "new" Chrysler, BMW and Audi vehicles or one that sells used vehicles and has mechanics with some experience on various German brands?
I’m not being argumentative here, but you don’t paint a pretty picture of Chrysler techs in your area. That’s a pretty far fetched statement you made concerning their use of a torque wrench. Any mechanic has that knowledge way before they even graduate from tech school. You must be dealing with some good ole boys working out of their backyard chugging too many Bud Lites while they're working.
While everyone is free to express their own ideas and voice opinions, your story just doesn't sound for real... if it is, remind me not to break down anywhere near there.
Just an FYI... every Chrysler dealership that opted to sell the Crossfire had to shell out $$$ to train at least two techs, parts inventory and special tools and equipment needed that are Crossfire specific. I doubt seriously the dealerships you spoke of had techs as dumb as you make them sound.
Oh, and what about warranty work on your car? Are you doing that yourself too?
Well Ben whether you mean to be or not you are being argumentative. It obvious that you live in or near a fair large metropolitan area with access to what sounds like a great dealership. I too once had great service when I lived in Texas, but when you move to the smaller populated areas the levels of expertise drops. You are correct that the Crossfire trained technician may not work on your car, BUT your wrong about the dealership required having two of them trained. Both of the Chrysler dealerships in my area have only one person trained. Your right that the dealerships had to shell out money for tooling and training but one of the dealerships here doesn’t care they only took the minimum Crossfires (4) they had to in order to maintain there SRT and Viper status with DC. I pity the poor SOB that buys a Viper and needs service. The dealership I am using now for warranty work sells and services the following Toyota, Lexus, Audi, BMW, VW, Chrysler, Jeep, Scion, Kia and so far I have had pretty good service. My original point was that people are not just whining because of one or two bad experiences. The fact is there is a lot of dealerships out there that are not only doing a lousy job of supporting their customers but their shabby work is detrimental to the cars well being.