General Information…

VIN: 5X048593

CAR FAX INFO 6/7/2011:
9/3/2007 Miles 40 titled in Clinton SC

9/2007 to 2/2009 Service records all done by Lynne Cooper Inc (Chrysler Dealer) Clinton, SC

2/17/2009 Renewed Registration SC DMV Clinton, sc

5/2009 to 3/2011 Service records all done **** Smith Nissan, Lexington SC

6/2011 Vehicle purchased by me from Jim Hudson Hyundai, Columbia, SC


Internal Chrysler Number D11-40 9/2011
TSB 23-035-11
SB-23035-11R
Service Bulletin Number: SB-23035-11REVA
Date of Bulletin: OCT 29, 2011
NHTSA Item Number: 10042531

Ext Warranty X31 for cars sold in the following states: AL FL GA LA MO NC SC

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First Attempt Contact
6/20/2012 @ 16:52 (41:45 mins total time)

1-800-247-9753 Chrysler
CS REP Elizabeth

Customer care is showing the car as sold in MI at the following dealers:

First dealer she said it was showing as
Business Stock Reduction Chrysler
1000 Chrysler Drive
Auburn Hills, MI

Returned: Same month that Golling took the vehicle on the books

Second Dealer
Golling Chrysler Dodge Jeep
2405 S Telegraph Road
Bloomfield Hills, MI 48302

Showing sold to this dealer from Chrysler on Feb 28 2007

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6/20/2012 18:00
Spoke with Burt (asst sales mgr)
Cooper Motor Company
305 E Main St
Clinton, SC 29325
1-877-845-0576
This is the dealer in the city of Clinton, SC where the car was first ever titled in the US according to Car Fax and the SCDMV in Clinton, SC.

Burt says that all of the Chrysler service records for this car are showing in SC only, never serviced out of state. Also said this could be a situation of PDI (Pre Delivery Inspection) where a company like Michelin has a purchase program for it’s employees run through a central dealership (Golling), and once the car is "sold" it's shipped directly to the local dealership for PDI and given to the first true custom here in Clinton, SC.

The other option, the customer came in to Cooper Motor looking for a specific SRT6 the dealer found it sitting in the Business Stock Reduction center at Chrysler, had the vehicle sent to Cooper Motor and sold for the first time in SC.

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Contact 6/20/2012 18:30 (22 mins)
Chrysler USA Customer Center
1-800-992-1997
CS REP Charmane

She documented all the details of my complaint on the call, agreed that she could see the service information Burt (Cooper Motor) told me about. She also confirmed that the vehicle was shipped to SC.

She then transferred me to the SRT Customer Service Team

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Gilbert (mgr) SRT Team 6/20/2012 18:52
1-855-778-8326 10:30 to 19:30
Will send an email by 1900 with all details of the case, with his direct line, and requested that I make contact with him tomorrow.
No email received as of 6/20/2012 23:30

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6/21/2012 09:35
Contacted the Chrysler Customer Service center again because I never got an email from Gilbert
1-800-992-1997
Spoke with CS REP Charlie (F)

Gilbert recorded email address wrong, case email was set to kjunk, she has corrected this error.

Gilbert in at 10:30 same time zone EST
855-778-8326 ext 4720270
Case Number: 22345679

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6/21/2012 11:37 (38:03 mins)
Gilbert called me back; email was received at the proper email address on 6/21/2012 10:38

I was informed that there will be an inspection fee charged by the dealer to review and determine if this window separation falls under the X31 program, this fee is to be covered by me.

He also informed me that based on the dealer evaluation; they will then contact Gilbert with the dealer’s costs involved in the replacement of the defective part per the Z31 program. From that point Gilbert will decided of those costs what part I am responsible for as my “contribution” to the replacement.

He went on to explain that my vehicle would not be covered fully under the X31 because their records show that VIN being shipped to the Golling dealer in MI, but they are making a good will assistance offering to me because of the situation.


Gilbert confirmed on a recorded call, that in their database the vehicle was assigned to Golling on 2/28/2007 and returned to the Business Stock Reduction Chrysler center the same month.

However, Gilbert also refused to give me any addition information on dates and or reasons it was sent to the Stock Reduction Center, what it's disposition was at the Reduction Center or any transaction paper trail on the VIN after it was received at the reduction center, and subsequently transferred out to the Clinton SC. He did sate the only recorded sale of the vehicle that he could see in his database was directly to me in June of 2011. However I have documented proof that Cooper Motor, the Clinton, SC dealer is showing as the first selling dealer and that the vehicle was only ever titled in SC with the original title showing only 40 miles on the odometer by the SCDMV in Clinton SC.

Gilbert is understanding of my grounds for being covered by the X31, but has been told directly by management that, even though the vehicle was never purchased by a customer in MI, never titled by an customer OR dealer in any other state other than SC, and all his database service records at Chrysler indicate that the vehicle was only serviced in SC they are not willing to cover the vehicle under the X31 because of the first record of assignment for ONE day to a dealer in MI.

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Dealer on record as first assigned dealer

Golling Chrysler Dodge Jeep
2405 S Telegraph Road
Bloomfield Hills, MI 48302
Sales: (877) 233-6493



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This indicates to me the following, and I base this on my years in business and the practice companies use to defer dead stock and keep it from showing as a re-occurring asset liability on their books.

1) This product / vehicle was manufactured in 2005 and placed on the Chrysler Corporate books
2) This product / vehicle then was on the books in inventory from 2005 thru February 28 2007
3) Then it was moved on paper from Chrysler Corporate inventory, to the Golling dealer in MI, and the same day transferred back to the Business Stock Reduction Center at Chrysler to offset Chrysler’s liability
4) These type deals are done in bulk, and if we get enough people here to confirm that Golling was the dealer of reference on their vehicle it will aid in all of us being able to get these factory defective tops replace without the financial burden being placed upon us just because Chrysler had to make their books appear better for the pending sale of the company on May 14, 2007.

Notes:
Chief Financial Officer Bodo Uebber told analysts and reporters on a conference call "We clearly state today we have excess liquidity in our hands ... " - USA Today 5/15/2007 1:59 PM

DaimlerChrysler had been romancing buyers for Chrysler since announcing financial results Feb. 14, 2007 a company wide profit of $4.3 billion despite a $1.5 operating loss by Chrysler. - USA Today 5/15/2007 1:59 PM

Daimler Chrysler announced Monday May 14, 2007 the sale of Chrysler to Cerberus Capital Management, this occurred in the second quarter of Chrysler’s fiscal year. - USA Today 5/15/2007 1:59 PM