Welcome to 5 - Star Service. While there are good dealerships out there, I agree with you that Chrysler customer service overall is lacking. Call the 1-800 number and all they will do is take your complaint and then when you press them for answers you get, "each individual dealership is a business on it's own for which Chrysler is not responsible".

While I enjoy the Crossfire and it is a long term keeper for me, it is the first and last Chrysler product I will ever purchase. IMO Chrysler was and will most likely remain a third rate car company. Too bad their products are getting better, they just don't want to take care of their customers.

Just a note... whenever I take any car in for service, I have the service writer do a walk around inspection of the car with me, inside and out. I'll point out known damage and have them annotate it on the work order. They don't like doing it but once they know you're serious, it becomes less of an issue each time you take the car in.