For those of you griping, try living with Mazda service for a change. It's not real fun having to make an appointment to get warranty items resolved, oil changes, etc. Or, being handed a filled out customer service survey with all "5" out of "5" filled out for you upon completing the sale. In all fairness I never went in for an oil change (I do my own), but I was told in no uncertain terms that making an appointment a day or two in advance is their policy. Forget taking it in after work on a whim for one of their late nights! Hell, they don't even have late nights!

I have long believed from positive experience that there really is something to a "5 star dealer". I have nothing but good things to say about Shuman Motors in Walled Lake, MI. The service department was great way back when I owned my Neon. They fixed things they didn't have to, like a flat tire 1/2 hour past closing (patching it from the inside out and rebalancing it for free). There are more examples of them putting the customer first. And my sales experience with the Crossfire was top notch. Friendly sales guy that really worked hard on getting me the best deal in town (and after spending a week working over several dealers, it really was the best deal in town). For those of you checking in because you are considering a Crossfire (and wanted to find out more about them), there are probably ten or so on Shuman's lot. Everything from base coupes to loaded SRT-6 roadsters.