Originally Posted by ben47
You are kidding right?
Ever since i can remember, dealerships have worked on an appointment basis, with the exception of the ones that offer the 30 minute quickie oil change. Now if you brought a vehicle in that had a major problem then they would try and squeeze you in to get you back on the road. They're running a business, how do you think they would make out without scheduling their workflow and managing their resources?
Late night service, what's that?
I have no reason to BS you about this.
Apparently, I am used to getting better service than you are. Like I said, when I owned my Dodge, I never made an appointment. And, yes, when I lived in an apartment I did go in for oil changes (without an appointment), and yes they did change it right on the shop floor (no quickie oil change).
Late night service means you can actually bring in your car up until 8:00 or 8:30 at night a couple of times a week, as opposed to being stuck with a 9-5 slot. This is starting to become common practice as more dealers compete for your business.
Managing workloads, balancing schedules, etc mean nothing to me. It's my dollar, and as long as I am getting better service from one place, that's where I am going to go. No kidding.