Originally Posted by juddz
Managing workloads, balancing schedules, etc mean nothing to me. It's my dollar, and as long as I am getting better service from one place, that's where I am going to go. No kidding.
I stand by my statement... the vast majority of dealerships work on an appointment system. Even tho workloads etc mean nothing to you, they would not be able to provide service if everyone is treated as you say you are. I don't know who you are or what you do to deserve "special" treatment, but think about it... everyone brings a car in anytime they desire and unannounced. Do you really think ALL of them are going to get serviced. Not hardly.
Sounds like a case of your #1 and the rest of the people are... never mind, you wouldn't understand.