Mine says incomplete also, but it said that after it said My car has the fan recall. You are probably going to get a notice in the mail, and I am assuming that after you get the work done, it'll say completed, or something like that. My car is put away for the winter, so I'm going to wait for the recall notice, see if there is a deadline, and call them to have it done after winter's gone and I bring it out. Sometimes it takes them a while to get the parts, especially if they don't sell a lot of XF's.