I spent a few days reading every single post in this thread a couple months back, when I was washing my car and first noticed one corner of my back window was detached. This week I drove my car and kept hearing rattling, got out and noticed the entire bottom and both sides detached. I was so frustrated when reading everyone's posts, and like many, it made no sense why Chrysler would only honor certain states with this "extended warranty" fix. I found it pretty hopeless to try and reach out to Chrysler, seeing as how I live in Southern California. I was looking at replacement tops on eBay for $1,100, but finally decided to call my dealership and just ask.


I gave them the numbers found in the attachment xFireFlyx posted at the top of this thread page, and they were able to find the TSB no problem. They didn't mention anything about it only applying to certain states or VIN numbers. I brought my car to the dealership, they looked at it and saw how bad it was, and ordered a new top for me, which should be here in 5 business days....no deductible, nothing....absolutely no cost for me, except giving up my car for a day while they install it.

Again, I'm still frustrated for all of the people who haven't gotten anywhere with Chrysler, as there seems to be such inconsistencies with information from Chrysler Customer Care and certain dealerships. I didn't even call customer care....just my local dealer and there was no problems at all. If you are NOT in one of the Southern states customer care mentioned to you guys, I'd still continue to fight it....I'm perplexed as to how Chrysler can decipher heat in North Carolina or Florida as worse than say, Arizona or California? Just doesn't make sense, and this is obviously a well-known problem -- and a DEFECT, not normal 'wear and tear.'

Good luck to those of you still fighting. A lawyer friend of mine said that Chrysler would lose in a heartbeat if taken to court on this matter, seeing as how there is a ton of documented issues from hundreds of people.