Again, check your window sticker to see if it lists "Touring Gear". If it does, you should get it within 2-4 weeks after you purchased the vehicle. I think mine was delivered by Fed Ex.

If you're supposed to get it and haven't received it after four weeks or so, check with your dealer and see if they sent in the paperwork. You may have to call Chrysler if the dealer jerks you around. When the car first came out, there were some cases of salesmen ripping off the luggage by having it sent to a different address than what you gave them when you purchased the car.

Do a search, there is tons of posts on the subject.