HDDP,

I would like to thank the users of this forum for your suggestions on this item. I have already purchased a new rim, dealer had to order it for me, before I came to be a part of your wonderful group.

I also took your suggestion and did more contacting of Chrysler. I first went to their web site and contacted them through the email address. The answer was basically a recording of what I was told at the dealer, the original decision is the FINAL decision. Today, I called their 800 number, gave them the reference number for my email contact (probably a mistake). They looked up the data pertinent to that number. When she came back, she told me the original decision is FINAL and that there is NO method to appeal. All I really was asking for is to have the Regional DC rep to contact me, so they could see either my pics of the rim or the rim itself. Looking at the rim, and knowing that I was driving it at the time that this happened, I see no reason, other than system failure, for this crack.

I hate to say it this way, but this decision to not even further consider covering this rim incident under warranty has turned my stomach on dealing with Daimler-Chrysler, now and in the future. I know my attitude may change over time, but their attitude disgusts me!