I'm not going to defend the dealer.They either didn't have the radio keys..lost them or had an incompetent lube monkey working on the radio.The keys must face a certain direction...slide them in and pull out radio...that easy!It's hard to get good people in this business and chrysler and the dealers are to blame.We lose quality people and have no quality replacements coming in.It's a tough business at times...chrysler doesn't want to pay for anything...the dealer doesn't want to pay for anything and the customer doesn't want to pay for anything...the tech is stuck in the middle sometimes.