Originally Posted by crossfiretech
I'm not going to defend the dealer.They either didn't have the radio keys..lost them or had an incompetent lube monkey working on the radio.The keys must face a certain direction...slide them in and pull out radio...that easy!It's hard to get good people in this business and chrysler and the dealers are to blame.We lose quality people and have no quality replacements coming in.It's a tough business at times...chrysler doesn't want to pay for anything...the dealer doesn't want to pay for anything and the customer doesn't want to pay for anything...the tech is stuck in the middle sometimes.
I'm sure you're right, and Chrysler is to blame. One thing I didn't mention is that it is inexcusable to not have someone on DCX staff available on weekends. I would bet dollars to donuts that Chrysler encourages all of its dealers to be open on weekends. If Chrysler tech support is part of the dealer relationship, they owe it to the dealer to have someone on staff on weekends to troubleshoot crap like this.
In the final analysis, I look at it this way: When I read article after article quoting Dieter Zietsche talking about taking the brand upscale, I will just chuckle. I've had my "boots on the ground" too long in the Five Star world to believe otherwise. And by all appearances Chrysler has simply chosen to hope against hope that it will suddenly be all better rather than put any real focus on the problem.
If you don't mind I would like to take personal exception to your "customer doesn't want to pay" comment. I will always pay for good service. In fact that's why I go to the dealer, I don't want to monkey around with some goobers at the corner shop who don't even know how to read the code reader they have. Manufactuers sell their dealers as "having it all" as far as service goes, so the expectations are high. All of that said, no doubt you encounter tightwads every day who want to step over a dollar to save a dime.