I've had similar experience.

Years ago bought a new Plymouth Voyager, back when they were having the trans. problems. Had 3 trans in it in its first 6 months. The dealer did their level best to make the best of a bad situation.

We've had great service from another Chrysler dealer on the 3 Jeep Wranglers my kids have owned.

With the Crossfire, the dealer admits to feeling their way along with the car as well. If they're unsure of how to handle something, they manage my expectations up front and we work through it together. Sure, I wish DC had been able to better prepare the dealer to handle the car, but this is not unlike Ford/DeTomaso asking Ford dealers, back in the '70's, to service the Pantera.

When I contacted my dealer about the radio, they chose to play it by the book. They said the policy was for me to come in and they had to actually examine the radio. I did. They approved the order. THey were also smart enough at that time to check to see if they had the tool needed to do the swap, and realizing they didn't, they ordered it at the same time as the radio.

You can break some pretty bad news to a customer, and get him or her to accept it, if you do a good job of communicating and managing expectations.

I feel bad for you guys having bad DC dealer experiences, but so far, with several different dealers with several different cars, I've found the service to be above average, if that status exists at all among any car dealers.