Originally Posted by flathead
With all due respect Krusty you seem to be a man with an axe to grind. What I want to know is if you have had nothing but problems with chrysler why did you purchase another one? Being that dissatisfied with the brand than going out and purchasing another of their products kind of shoots holes in your own complaint. :? Makes no sense at all to me why you would leave yourself wide open for what you claim is lousey service, inept techs and a total lack of commitment on the part of chrysler. What was your reason for buying from them again? I am confused!! :?
Actually you're completely wrong, I have no axe to grind. Just pointing out simple facts. I am a professional, and whatever I promise my customers I deliver. It's that simple. The "Five Star" service experience is just words, no action.
Your question about why I bought another one is fair. A little background first: I thought Chrysler built the crappiest crap that money could buy and wouldn't even think of buying one. Then, suddenly, the LH cars come out and I get the hots for the Eagle Vision TSi. I buy one and like it, warts and all. Essentially it was a lot of car for a super competitive price relative to the competition. Then the 300m comes out and I decide to get one of those. All the while, I am experiencing this spotty "Five Star" stuff. So I hope you can understand the cumulative effect of all of this. Now I had no plans to even buy another car when the Crossfire CD crossed my desk. I saw it and decided I had to have it.
At this point I view my relationship with Chrysler as what a parent has with a talented but underachieving child. Achievement here and there, tons of potential but never quite putting out the effort to get to the next level. Bottom line is I have liked my cars performance wise, but I don't like my time wasted with unprepared / uncaring / unfocused service. If the banner at the dealer said "We'll get it right most of the time" I'd be OK with that.
The saddest part? My 300m has about 65K miles on it and the engine performance has been nothing short of flawless. The problems I've had to negotiate Five Star Land with? Two power door lock actuators, power window motor, door seals coming loose. Little stuff, which makes it all the more irritating to deal with.
I don't know, maybe my expectations are set too high in a world that in my opinion is getting relentlessly dumbed down. I'm my own worst critic so I guess I don't feel guilty about expecting performance from what Chrysler tells me is a "Five Star Dealer".
Let me end it with this: Do you think it was reasonable of me to expect the radio to get fixed yesterday?