Re: Roadster rear window TSB - Rev "A"
My 2005 Crossfire with 72,000 miles has a slight rear window separation in the corners. I started trying to resolve the issue in October 2012 with Chrysler. I have called the following numbers and the answer always ended up the same: they will not repair the top. I called 800-763-8422 and the rep Christine would not call me back (I called 5 or 6 times) and because of time the case was closed. After getting another rep Jerrod the case was reopened and I had to call him 3 times and received no call back. Again due to time the case was closed. I got a hold of Jerrod and he said someone tried to contact me, I didn’t call back and the case was closed. If someone contacted my cell there was no message! Lie number 2, Jerrod said the Chrysler dealer where I took it for observation said I knew the window was separating when I bought the vehicle.
I got the following numbers from the Crossfireforum. I than called 800-247-9753 and they said that my vehicle was not covered. Finally I called 800-992-1997 and was told my vehicle was not covered due to the state it was delivered to. They only seem to cover several south eastern states.
I'm as disappointed in the way I was treated and lied to as not getting the window fixed. This is a big enough problem that someone needs to research a fix. I believe the correct adhesive, properly applied will work. The adhesive could be applied and the top put up to tighten the fabric while adhesive dries. Without the fabric being tight there is too much pull on the adhesive. Thanks, The Crossfire is great but it is my last Chrysler, Jim