This is what I got today.

And my reply.


Dear Michael:

Thank you for contacting the Chrysler Customer Assistance Center.

Thank you for your recent contact regarding your vehicle. We fully
appreciate your concern, particularly in view of the expense and
inconvenience involved, however, we are unable to accommodate your
request for out-of-warranty consideration. The vehicle has exceeded the
time and/or mileage limitations of the warranty (or warranties) we
offered on the vehicle at the time it was purchased. Although we are
unable to provide a more favorable reply, we appreciate the opportunity
to review your request.

Thank you again for taking the time to communicate with us. We're sorry
we cannot provide a more favorable reply.

Sincerely,

Steve


Dear Steve,


We have recently purchased this vehicle. Had we been aware of this problem arising, I assure you we would not have purchased it. The vehicle was purchased in December with only 44,000 miles on it. For Chrysler to take a position of ignorance and avoidance is reprehensible. I have conversed with many other similarly situated Crossfire owners on line. Chrysler has repaired many of them and extended the warranty to 10 years or 100,000. I am merely requesting the treatment other Crossfire owners have received by Chrysler. Chrysler has had continued knowledge of this defect yet continues to maintain an extremely dangerous environment for the passengers, and anyone travelling behind a Crossfire with this problem.



The vehicle will be at Crystal Chrysler in Cathedral City where it was purchased new and serviced. They are charging us $115 for inspecting the defect. I assure you, this decision will not stand. This situation makes the car inoperable with the top up. Chrysler has exacerbated the situation by burying their head in the sand. This is not only poor customer relations but a hazard to the public at large. It is like a snowball rolling down a hill gathering more mass as it rolls. Does the snowball need to be covered in blood before Chrysler does the right thing. I can assure you, if any of these cars causes injury or death, Chrysler will expose itself to massive damages.


Has Chrysler emerged from bankruptcy the same way they went in? Ignoring customer service? It is apparent by the morale exhibited by you and others at Customer Assist, as well as those at the dealership. Denial is not a river in Egypt.




Michael Ian Math