Thanks for the suggestions.

Since I took delivery of the car back in 2004 this is the first real 'service' I have needed (other than the oil changes). The first 3 times I took it in for the check engine light I waited while they worked on the car and I was able to keep an eye on them. This time they asked to keep the car for 2 days to figure out why the CEL keeps coming on. I'm not sure if the mechanic did the damage or just the guy that shuffles the cars from the parking lot to the service bay.

What is really frustrating is I made it a point to tell the service advisor when I took the car in that this is -not- my daily driver. I only drive it a couple of times a month, the rest of the time it is in my garage. There are no door dings, no scratches, no rips in the interior, nothing except for a few rock chips up front (don't get me started on the paint quality). I even showed him the car cover that I keep in the hatch for the days that I do drive it.

Coming from a BMW to the Crossfire I can definitely tell a difference in the service department. I think part of it is because BMWs are treated equally when brought in for service whereas the Chrysler service tech goes from working a high mileage Dodge mini-van to working underneath a dirty Jeep to working on my Crossfire.

I'm still waiting for the service advisor to call me back regarding the replacement of the damaged items. Now I'm worried they will screw something up while replacing the items. Perhaps I can convince them to just hand over the parts and I'll do it myself?