I am new to this site and I just came across this whole thread. I believe the reason all the questions were asked about your products in the beginning is because people like to compare products. They want to know what they will be getting for their $2,999 (hp and tq wise), not just a broad statement like "you won't be disappointed". Of course you do not have all day to sit and watch these forums (or others), but you could have avoided a lot of this by having a product description in place beforehand.

Also, your customer service skills are a huge turnoff to those that watch this thread also. Who wants to deal with someone that might give them the run-around?