I believe it has to do with what state the car was delivered new not to where you live now, but I do agree with inconsistent way they honor the warranty. My car was delivered new in Maryland so when my window came lose Chrysler said no it was not one of the 9 states you must live in. I don't have a garage so I couldn't wait any longer so I bought a top and installed it myself. I went to my dealer (who I get great service from) who got involved and got me reimbursed for my total cost $1,045.00. A footnote, my dealer did take pictures of the loose window but it was 2 months to get an answer from Chrysler to the dealer.