O.K. I've reached my end point with my dealer.

I took in the car to finally install the driver's side headlamp which was on back order. The passenger side was installed about 3 weeks ago. Well anyways they installed the lamp and told me the car was ready. A friend of mine did me the favor of taking the car in for me. When i got the car back the light was sticking far out, not flush like the passenger side and it had huge gaps between the top of the light and the hood, and the driver side fender was damaged. It seems the technician removing the light was not properly trained and wedged some sort of tool between the fender's front corner where it meets the side of the headlamp to try and pry the light out. He apparently used the fender as leverage to pop out the light and dented the fender and shifted the fenders alignment with the bumper's corner.

I quickly called my service advisor and asked him about the damage and he said that it was a design of the fender to have a huge gaping hole between the light and the front fender and I told him "NO, i have another crossfire that i can take you and this is clearly damage, what are you blind"? So the next day i asked my friend to take it in again because i was busy with work and the service manager and advisor and technician wanted to see the damage. After he took the car to them they all took a look at it and finally accepted fault. They then tried to mend the fender and ended up chipping the paint of the corner of the fender. At that point it was getting late in the day so they applied touch up paint the SSB color on my GRAPHITE car and told my friend that it was not yet finished to bring it back and give them a full day with the car so that they could fix it properly. At this point my friend called me and told me what they did. I told him to just bring the car to me so that i could see it and that i would be going in with it the next morning personally.

I showed up the next day at the dealer to speak to the service manager. He sat me down and got an attitude with me asking me why I was there without making an appt after he had already told my friend to bring the car back and that he would need a full day to fix it. I stopped him right there and told him you guys damaged my car and then want me to drive my damaged car and make an appointment and wait all that time for you to fix it? I told him that if he didn't get on the phone with the body shop and fix my car that this matter would become a legal one. I know the owner and GM of the dealer as I have purchased 3 crossfires from them and that i didn't feel this was proper treatment.

Furthermore, i told him that i didn't need to sit there and justify why my car needed attention right away when it was damaged by them. Then he tells me that he can't give me a loaner. I told him that I'm always entitled to a loaner. He said the repair will bleed into the weekend and that he couldn't cover a loaner over the weekend. I told him that this was B.S. because they have always done it in the past without any problems also they are open on the weekend therefore its justifiable to DC for billing purposes and furthermore that it was a special circumstance of damage and that they would have to accommodate it somehow. He then seeing that i'm not an easy person to deal with, called the body shop and forced them to immediately take my car in for repair and to give me a rental. He advised that since this was not warranty work nor service related that DC would not pay for the rental and I told him that I didn't give a SH*T that they damaged my car therefore that i didn't care how they presented the bill to DC but that they would need to pay for it somehow and get me a car immediately.

SO they got me a new Grand Cherokee and off I went. I called DC and filed a complaint against the dealer and the service manager and they said that they would be contacting the dealership.

Then finally two days later (today to be exact) I got a call to pick up the car that it was ready. I show up and they lost my keys and the service dept had closed and that they would NOT release the car to me even with my spare keys on me till they found the other key and paperwork with zero balance. I told them that if they didn't release my car that I would simply jump in it with my spare key and drive it off the lot and that there was no legal law that could stop me. They then had to phone my service advisor at his home to get an ok that no money was due and I told them that even if there was that it was damage on their part and that I owed nothing.

I'm telling you guys that this has been the worst experience ever with this dealership that has serviced all my XFire's. I will never go back there again for absolutely nothing.

On a good note the car looks good. They had to work the fender back into place, respray it and then clearcoat the entire fender. It looks real good.