Update to my top situation...

Took it to a second dealership on Thursday last week to have inspection done a second time and was contacted on both Friday and Monday by Chrysler Care case mgr. to be told he hasn't been able to talk with anyone from the dealership. He finally spoke to them Tuesday and he had to talk with his supervisor about coming up with a resolution. He called back today with a price of $300 for the replacement top + labor. The warranty cost he originally quoted was over $1500.

I'm still not happy about a 2 1/2 week time just for a resolution and an out of pocket cost, but I guess it is better than having to pay the entire bill. I also wanted to note that the case manager that I dealt with was very professional and he called every day to give me an update on the entire process. Glad to be done with it.