Here's one from their head idiot who concurs with himself about a decision made by himself. We are all probably gluttons for punishment but auto enthusiasts nonetheless. Had we not known this car was a mercedes I doubt any one of us would have bought it. I do not by Chryslers and never will. It turns out that there was a Tire Pressure Sensor recall on the Crossfires. My TPS does not work. Of course my Vin number did not qualify for that lottery either. Unfortunately, it's going to take some kid catching the rear glass in his head to wake Chrysler up. Even then, they will calculate how much money they saved by not doing what's right now. Maybe an event like that and the concomitant punitive damages will put them out of business for good. This ain't italy Sergio.

Dear Michael:

Thank you for contacting the Chrysler Customer Assistance Center.

Thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision. Our
records show that you have contacted us by email and we have addressed
your concern. I have updated your file to reflect the latest information
you provided in the email message.

After thoroughly reviewing your request and the files on this matter, I
respectfully concur with the decision rendered previously by myself.

I fully appreciate your concern, particularly in view of the expense and
inconvenience involved, however, Chrysler Group LLC is unable to
accommodate your request for out-of-warranty consideration. The vehicle
has exceeded the time and/or mileage limitations of the warranty (or
warranties) we offered on the vehicle at the time it was purchased.
Although we are unable to provide a more favorable reply, we appreciate
the opportunity to review your request.

Your request must again be respectfully declined. Any future
communication related to this issue will be retained in corporate
records.

If at some future date, we can be of assistance to you in some other
area, please let us know

Thanks again for your email.

Sincerely,

Steve

Customer Service Representative
Chrysler Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 23419461
EMAIL CASE NUMBER: 2826757
REPLY LINK: DCAnswers




Original Message Follows:
------------------------
US Customer Service - Chrysler Brand Site
Brief Description:
I would like to know why the rear glass on my 2005 Crossfire is not
being
replaced as so many are

Comments:
I purchased this vehicle in Dec of last year. I was totally unaware of
the
problems pertaining to the top and rear window. Had I have been I would
have passed on the car. Now that I have it the rear window is slowing
but
surely pulling away from the top. My 3 year old loves to ride in that
car
and we are constantly that the glass will break forward or aft causing
serious bodily harm. I have been told many things by many customer
clerks
as to the most recent one. The car was grounded in California and thus
not
included in the recall. Could you please explain to me what the
difference
between an Crossfire with a rear glass problem is with an identical
Crossfire in California with the same problem. You are aiding in
maintaining a seriously dangerous situation with these cars, If, god
forbid, someone gets seriously injured, the punitive damages will rain
down. I implored you to authorize the repair of my vehicle before
something does, indeed, happen.



VIN:
5X032740
Mileage:
50140
Servicing Dealer:

Title:

First Name:
Michael
Middle Initial:

Last Name:
Math
Address 1:
72 877 Dinah Shore Dr
Address 2:

City:
Rancho Mirage
State:
CA
Zip:
92270
Email:
michaelianmath@yahoo.com
Work Phone:
760.844.3730