These letters are issued by the customer resist department which is no more than a call center with marching orders to make the customer go away. If you try to test any of these morons intelligence you quickly find that they are a bunch of morlocks feeding on Chrysler consumers. The company should never have been allowed to resurface. When I go to the local dealer that sold the car, all I see is a lack of morale on the part of all employees. The service manager keeps telling me how hard it is for him not to be rude to me. The Crossfire was purchased at this dealership.