Originally Posted by
CharlieO
I took my car to the dealer a couple of days ago, and the service manager immediately agreed that Chrysler should replace my top. He took a few photos, which were apparently sent to Chrysler for approval. The next day, the dealer called to tell me that Chrysler approved the replacementi, with a $500 copay. Can anyone tell me why I should have a copay when other owners don't? I suspect that this "copay" is going to the dealer, not to Chrysler.
Be grateful. The top is a $3000 fiix/ I wish I could get the same deal but Chrysler has dug in on me and stated under no circumstances were they going to pay. I went to the dealer where the car was sold and was given the same bullshit. As a matter of fact, the service manager said to me that he didnt want to have to be rude to me so I better shut my mouth about it. Customer service at it's best.