My 05 window started to come out this past July. I called Chrysler, they took the info and opened a case file. They told me to take it to my dealer. The dealer could not get me out of the shop fast enough. The extended warranty applies only to cars originally delivered to nine states, mostly in the south. Mine was originally shipped to the Mid-west, and I bought it used, so I did not qualify. I had to use a pillow to keep the window from falling out while I searched for a a solution. I found a shop that did car tops and upholstery. My options were a new top for about $1200, or $600 to remove the glass and replace it with plastic. I choose the low cost solution, since the top is in good shape and has quite a lot of life left.