OK - I'm having trouble too . . . While Eurocharge is certainly trying to be helpful they don't seem to have a clue as to how to fix the problem I'm having . . . I've spent HOURS on this.


Obviously I downloaded the software, plugged in the USB cable and the drivers were installed. I tried running the software as "administrator" too and that didn't help either . . . I've also disabled my virus software (per their suggestion) and that didn't change anything.


My problem is I get to the "get vehicle information" area and hit connect . . . it says "connecting to interface" but then nothing more happens. It won't retrieve the vehicle information and I can't get beyond that point.


My OBDII code reader works fine in the OBDII port. Also curious that when I watch their YouTube video that green status bar in the bottom left fills that bar area . . mine only show green halfway. Then when I hit the "connect" button the other half shows yellow so green bar halfway and yellow bar the rest of the way. The software says "connecting to interface" but nothing happens beyond that.


I finally told Eurocharge that I think I got a defective cable and they are sending me another one. In the meantime, any thoughts or suggestions???