Yes... you are correct., everything was great when I left it. I spoke with the main service manager and he insists that the springs wore out over night and he is taking the word of the installer. He also suggested that the new top caused the failure. I then spoke with the GM of the dealership and informed him of the situation. He informed me he would see what he can do. I also called chrysler and they informed me that the springs should not have failed over night due to the new top. They are escalating the case and a case manager will be contacting me in the next few days. So now the waiting game starts.