Following Pearl's sage advice, I filed a complaint with NHSTA today, wording is at bottom if others want to adapt it and use it for their own complaints. If NHTSA gets a handful of these, perhaps they'll get off the dime and ask Chrysler to do what it should have done from the git-go. I also established a case number with Chrysler today and will call Chrysler Customer Care after Christmas.

Also, it is possible to repair the fallen glass -- but it's very hard to do and almost impossible without it looking like a mess. The trick is to use epoxy (NOT Gorilla glue that expands when setting) and know enough about the material to use it wisely and jerry-rig some sort of system to hold the glass in place while it sets up for a day or so -- even five-minute epoxy needs to cure for many hours to get to full strength.

Finally, just a word of advice along the same lines as what Pearl wrote: Everyone thinks getting one's way with the hardball approach is best, but it rarely works. Most of the folks one deals with on the phone have no policy roles but they CAN help you get to those who can help you. If you treat them badly, you can bet that that won't happen.

Anyhow, here's what I wrote in my NHTSA complaint, perhaps those who haven't filed will send one in that's similar. You have 1900 characters and this is almost exactly that amount.

Rear window failure -- adhesive fails & rear window falls out. The failure of any window is not normal "wear and tear." Many, many of these cars have experienced the same failure over the years and Chrysler finally -- after years of complaints -- issued a service bulletin #23-03511REVA in 2011 that, according to Chrysler, covers only vehicles delivered in nine southeastern states. It extends warranty coverage to ten years (which means Chrysler will replace the convertible tops under warranty). All these cars were built in Belgium.

Chrysler had trouble selling these vehicles so it auctioned some vehicles internally to its dealer network, who were then permitted to get whatever they could for brand new "used" cars. Mine went to a Dodge dealer in Farmville VA and was sold to me (via Ebay) with 3 miles on the odometer in mid-2007 or so. 33 mos. of "new car warranty" remained when I rec'd it here in Hawaii. When that warranty expired I purchased an extended "Platinum" warranty. The rear window fell out of the convertible top three months after the initial 36 month warranty had expired, the extended "Platinum" warranty wouldn't cover repairs. The car had approx. 8000 miles on it.

As noted before, Chrysler issued the service bulletin mentioned above in 2011 but arbitrarily excluded some vehicles despite the problem occurring in cars all over the nation. I guess that they thought that the problem would happen only in certain climes -- but there are more than nine U.S. states that get hot weather, e.g., Hawaii experiences hot sun year-round. And mine fell out despite very low mileage and the car being garaged when not in use.

I request NHTSA demand that Chrysler extend coverage to all vehicles that fit the criteria, not just those "delivered" in nine of fifty states. The failure of any window is not normal "wear and tear" no matter where it happens. Thanks.

Mele Kalikimaka and Hau'oli Makahiki Hou to all of you... and thanks for this great forum.

P.S. Can someone tell me where I can get a single 48" plastic zip-tie to check the slushbox tranny fluid level in my 2005 SRT roadster? Thanks!