I have NEVER bought parts from the dealers. All parts have been purchased online from reputable vendors, such as AutohauzAZ, Rockauto, FCP Euro, Needswings, and of course EBAY, which I can emphatically say have saved me many thousands of dollars. Have found valuable used parts from Car-Parts.com and LKQ. Stay as far away from the dealers as you possibly can. Chrysler dealers don't have the personnel to work on our cars, nor do they want to since they are not associated with Diamler any more. All Fiat now. And M/B will never touch a Chrysler product no matter how many M/B parts it has. Besides they both will rip you off blind given the chance. Example: The Steering stabilizer that can be bought all day on ebay and other stores for around $30...Chrysler list it @ $300, M/B list it @ $110. If you must have original parts, always look online for the M/B parts which will be considerably cheaper than the Chrysler equivalent.

As for service, just find you a reputable independent M/B service tech. Will cost far less then the dealers.