Truer words have never been spoken! You said you'd never buy from them again, so why let them rip you off in the service dept. where they really make their money. It's hard enough to find a Chrysler Dealer mechanic that really knows the Crossfire here on the mainland; I can only guess that Hawaii would be more of a nightmare! If you're 1/2 way mechanical, you can do the trans.plug replace yourself for around $15.(if that is what it is). Check out the HowTo's here on the Forum.