I feel your pain! Tomorrow will be the six month anniversary of my Crossfire being in the shop for repairs. I've been through three different dealers, including the one I bought from which my family owns! USELESS....every one of them...especially my cousins'. They collect your money and they're done with you. Do yourself a favor and forget trying to get Chrysler to do anything, just get an attorney and go to court. I finally found a parts manager at a Dodge dealer that has taken enough interest to contact an engineer from Germany to get some help. Now, providing that the language translations are correct, I should have my car back next week. I love my car...but if I had it to do over again...I'd get the real-deal MB... even though the body isn't nearly as cool. The Chrysler dealers are just not up to task on these cars, making the biggest problem with a Crossfire the name on the hood! I would bet that if it said "MB" on the hood of the same car, they wouldn't be selling for half of MSRP!