Originally Posted by
MariposaRose
My Crossfire had the same issue with the back window detaching while I was on the highway. This was a few years back. Chrysler would not cover it even though I HAD the extended warranty. It cost me over $3000 to get a new top put on, as no one wated to fix the window. I live in FL and when I called their customer service they said that it was too hot in FL for the glue. ??? Did they intend for their convertibles to be bought solely in Alaska?
Anyway, I've read that now they are covering this issue. Wish they would have covered mine.
My car has had so many issues that now I've paid more for repairs than what the car cost me. I still love it, though. Scarlet, as I call her, will hopefully be with me for a long time.
In other posts about this over the past few years, the 9 select States have been listed plus a copy of the "letter" and Claim Form mailed to those owners. Even, I believe, to folks who had moved their car to non-covered States sometimes shortly after initial delivery. FL is a selected State of initial delivery. Even the interior States of Tennessee, Missouri and all of Texas are included, not just the southeast coast. Too Hot??? South. Calif., Arizona and most of southwest is desert.
Chrysler has never publicly published their Official justification because they Know that it would not hold up under scrutiny. Last year their verbal "goodwill" offer to us was to cover $900 of the $2,400 total. The telephone representative said they would not negotiate or put it in writing, not even in "e-mail" form, and the offer would expire in 90 days. We were always willing to pay a reasonable co-pay, the ball was in their court and they ignored that option. The simple truth is by late 2011, they had to do something Official, they chose 9 States to limit their costs, and our Government at all levels does not want to do anything about it. Public Servants??? We will fight at least until our "10 year" period from our purchase expires next year. "We the People" should be protected by law from such completely unfair business practice by any industry. Chrysler should be forced to stand behind their own Warranty Extension/Service Bulletin remedy! (There is no extended warranty anyone could purchase for the detached window defect, this IS a matter of a manufacturer having to "step up to the plate" for it's specified term)..
CORRECTION: OFFER EXPIRED IN 30 DAYS; CHRYSLER CLEARLY DID NOT WANTTO PUT ANY EVIDENCE IN WRITING ABOUT HELPING OWNER OUT OF THEIR SELECTED AREA