Eurocharged 65mm Pulley Issues Resolved
First let me start out saying I have owned many vehicles and probably have spent well over $100,000+ in aftermarket parts. I have been through the run around with many companies that have sent me defective parts and it's always a hassle. I had issues with the first 65mm pulley they sent me, the gap between where the bearing seats and the snap ring was too large, I never could get an accurate gap as the bearing inside the pulley shifted back and forth throwing the gap either too wide or smashing the pulley into the clutch. I contacted Eurocharged last Monday and explained the situation, they asked me to send pictures explaining the problem, I took pictures that night and sent them off. The next day I received an email asking to send the pulley back for inspection, I boxed it up and sent it out. They received it on Friday afternoon and I contacted them this past Monday, he said they inspected it and were going to get me a new one sent out, no questions asked. I received the new pulley yesterday, got it on the car and it is running and working perfect.
I was very impressed with their customer service, never one time did they accuse me of screwing something up and got me a new pulley back in a very timely manner and just in time for the races this weekend. I just wanted to post this up, as I am new to this forum i'm sure most here already know about their customer service, but too many times on forums people only post when something bad happened with a company, I also like to post when good stuff happens too.
Last edited by TexasSRT; Jun 21, 2014 at 09:05 AM.