Chrysler's customer care reps are the biggest pain. You never get the same one twice, and not once did a single rep ever call me back when they told me that they would. I spoke to four different reps over a period of 2 weeks, and found one that was actually willing to try to help as opposed to shutting me down. At no time would anyone ever address the issue of why Chrysler only felt it was unsafe for windows to fall out in nine states, and didn't care about the safety threat posed in the other 41. I asked them this question many times, which may be why they finally gave in and honored the warranty. They instructed the dealership service manager to contact the regional service manager for Chrysler, who ultimately authorized the repair.