Originally Posted by
stlramfan65
I just picked my Crossfire up from the dealer this morning. Top replaced at no charge! This has been a very bizarre journey with Chrysler Customer Care, and the dealer. I didn't take no for an answer on at least 3 occasions, and they finally agreed to honor the warranty. I hope this provides some hope to some who have had no success, and have given up on their attempt to get Chrysler to honor this warranty. It was treated as a customer "goodwill" warranty due to the fact that my car didn't qualify under the "magical state of original delivery" rule.
Happy camper today!
Who and how did you contact Chrysler? Email? Phone? When I've called, they have no knowledge or the warranty/TSB. Any help would be appreciated.