Jam13200, I disagree somewhat with your statement.
There are reasons why so many people in this forum vents(?) and seeks help on this great forum. We (forum itself) seem to have bigger database on problems and solutions for XF problems than your local "5 Star" dealers do. I believe most of moderators on this forum is more knowledgeable than any local 5 star service technicians. I can't remember any car dealer mistakenly put wrong type of oil on the car(see other thread). Make the matter worse, wrong amount. There are 1 or maybe 2 technicians at each dealer that are qualified to work on XF's. Which probably mean they have attended the training classes. How many hours they worked on this vehicle? I don't know.
I have been to the arbitration for my friend's lemon law case. They brought this "expert" from Daimler-Chrysler to defend their case. When asked about this credentials, he started that he started working on automobile since he was 12. His numerous accolades was from his high school mechanics class. He worked for Chrysler for over 20 years. When asked where the XF are built, he had no answer. I don't think he even knew how many quarts of oil goes into our cars. That shows me that Chrysler didn't have plans for XF's sales strategy, service strategy, and solutions to any other future problems. Tell you the truth, my salesman didn't even know the difference between the base coupe and limited coupe. Currently, my car is running fine. I am just concerned when my car has 40k+ mileage on the car. I don't think the service will get any better with the attitude Chrysler dealers have towards XF and its owners.