I am just saying its easier for people to say something negative than it is for them to say something positive! There are more negative websites on car manufacturers than there are good ones because nobody cares if you had a "good" experience...they only want to hear about the bad...a.k.a. the news today.

I have good experiences at my dealership. I call them and tell them when to expect me, there is a rental car waiting for me (provided by xfire warranty...even for an oil change), and the car is detailed when I pick it up.

Ex: Once they were late getting my car back to me so they gave me 50% off the next oil change...you know how much our oil changes are! Plus, I was still in the rental car so it was not that much of an inconvenience.