I agree there is a lot of negativity shown but not without justification.
I understand that I am going to pay more for most items at an authorized dealer than at some of the franchises like Ultratune, Quicky Lube, Lube Mobile etc. I am prepared to pay the extra, believing that I am having my vehicle serviced and maintained by a service person who has been "factory" trained on all aspects of my chosen vehicle. When I find that even the simplest task is beyond the competence of the so called "factory" trained service personnel I tend to like to let others know about the pitfalls. Over many years I thought I had been tested by all kinds of individuals in the motor industry but I am still learning how easy it is to become complacent and trust that some of these individuals are actually doing what they are being very well paid to do.

PS It is not just Chrysler. I also own a 2005 Citroen. Bought new in February 2006. Dealing with Citroen Service makes Chrysler Service seem 5 star (pardon the pun).