I am a fairly new owner of a crossfire limited coupe with 15k miles. I discovered a few problems with the vehicle so I scheduled an appointment with my local Chrysler dealer to bring the car in for warranty repairs. The 2 concerns I had were:

1. Both headlights have become cloudy from the sun
2. Center console paint is flaking off

My car is in very good condition and is pampered. First of all, the Chrysler dealership seems like it is 100 years behind any other car dealership i've ever seen. The facility looks like it is from the 1960's. The service advisor that wrote up the car stated that the headlights and center console both looked defective. The service manager looked at the car and agreed that they would be replaced under warranty. I dropped the car off at 7:30 am and called at 12:00 noon to check on it. The service advisor informed me that they called chrysler who denied to warranty either repair. I came to pick up the car and asked to speak with the service manager. The manager came out and before I could say 2 words, he replied harshly with "CALL CHRYSLER!" Very rude! Upon getting home, I called Chrysler, (after waiting 26 minutes on hold) and spoke with a lady who stated "That's the final decision, there's nothing anyone can do."

I will never purchase another Chrysler vehicle if they want to treat their valued customers like garbage. I have owned many different vehicles and have never been treated so badly by a dealership and customer care line. I hope others have better luck!