Chrysler WILL NOT back up a customer. When you call the 800 customer service number, they contact the dealership and report back to you with what the dealer has already told you. I would contact the owner of the dealership and show him your issues. If he doesn't help ask for an appointment with the area service manager, but keep in mind his opinion is final.

If you have a bad dealer, your out of luck. You may try another dealership "before" you talk with the area service manager because as I said, his opinion is final.

Good luck and keep us posted.