I own a purchasing company that purchases furniture, fixtures, and equipment for hotels all across the country and a few outside the country and I run into this daily with vendors and manufacturers. First don't sit and stew about this - get on the phone. I would follow Pauls idea of getting in touch with the DCM for Chrysler. Talk nicely to them (even though you'd like to rip their throat out). If that person can't resolve the issue just say "you know I just can't accept this situation could I speak to your supervisor". No one wants you complaining to their boss. Start climbing the chain of command and if you hit a brick wall ask (nicely) for the name of the President/CEO and their phone number. Ask that last person if they can transfer you to him/her. You probably won't get to speak to them but you probably will get one of their assistants - who doesn't want the boss bothered by "little" things. And always CYA. Write down the date, time of call, who you spoke with, how long the call was for and the outcome. This information will be available to put into a letter if it comes to that. Also have all you concerns listed so you can tell the whole story unemotionally. And if they say they will call back in two hours - set a timer and call them in two hours if you haven't heard back. And be persistent - exec secretary: I'm sorry we can't help you with this; you: Well in that case I must insist as a stock holder that I speak with the President. Persistent, persistent, persistent. Won't go away, won't go away, won't go away!!!! I've already set a kitchen timer to call back every 30 minutes until I got the answer I wanted, and deserved.

On a personal note Comcast is my cable company and it kept going down a dozen times a day for over a week and all my neighbors moaned and groaned about it. No one locally at Comcast in Pittsburgh knew who the president was or his phone number - yeah right. Went on line, got the info and called. Never got him but I did get one of his assistants. She was very nice and would look into it right away. Spoke to her the first day, called and left messages twice the next day, three times the next day. Then I got a call from the Pittsburgh office telling me they were on top of it and, please, there really isn't any reason to call the main office again. The problem was found that day and fixed. I had also given the assistants name and number to all my neighbors to call on the third day.

Sorry for the length of this.

Good luck and don't give up.
Mark