Originally Posted by Shoes
I would follow Pauls idea of getting in touch with the DCM for Chrysler. Talk nicely to them (even though you'd like to rip their throat out). If that person can't resolve the issue just say "you know I just can't accept this situation could I speak to your supervisor". No one wants you complaining to their boss. Start climbing the chain of command and if you hit a brick wall ask (nicely) for the name of the President/CEO and their phone number.
Good luck... and once again, the "chain of command" within Chrysler is very limited:
- dealership service advisor
- dealership service manager
- dealership owner
- district service manager... his/her decision is FINAL
When you call the Chrysler 1-800 number, you get an entry level worker for a customer service rep. They ONLY take your complaint and in turn contact your dealership to get their side of the story. Unless the dealership has a change of heart (which is not likely) a customer service rep calls you back with the "same" information the dealer has already told you. The customer service people have no power to override anyone and they WILL NOT give out any phone numbers where you can elevate your problem.
This topic has been covered several times before within this forum. There have been a few people here that talked the talk but, they have never offered any contacts. Chrysler considers each dealership an independent business. They will not intervene and they make no bones telling you that. If you can find any phone numbers or contacts within Chrysler, please post them.
The bottom line is unless you have a good dealership that is willing to take care of you or a sympathetic district service manger, you are SOL.