Damn it. I wish I had seen this thread earlier. I called them to ask for samples for some mats. The girl said $10. I said "you are charging me for samples for non returnable mats" she asked what I wanted to do and I said hang up and call another supplier. She said hold on if you go ahead and pay the $10 I can take it off the back end when you order, I said OK. (first mistake). I paid the $10 and told her the 5 samples I was wanting. The samples came and 3 were correct. One not in the box and one completely wrong. I called and put phone down on speaker on hold. One hour later they picked up. I told them they sent wrong samples and they verified the sample numbers. The replacements came, they were both wrong. I called back today and said they sent the wrong ones again. They said sorry we will send the right ones. I got an email later saying your package is on the way. They were about to send the wrong ones again. I emailed Lloyds mats and asked if there is a problem (discontinued) with the colors. They responded no and they will send the samples direct. I called Carid back to make them send the correct ones even though I have the right ones coming from Lloyds. I also order a grille last week (before all this mess) I got a tracking number saying it is on the way. 2 days later I get an email saying it is backordered. What? Those people are clueless.