My story is a lengthy one... but to sum it up, they did fulfill the warrantee obligation. They fixed it as needed. The problem for me was the way they did it, the time they used to complete the project, and the workmanship involved.

Problem : engine ticking noise loud enough to hear over the exhaust note.

visit #1- changed the oil, installed 3 new tappets.

#2- changed the oil, installed new rocker arms, car was quite dirty and a new large scrape on the right front fender.

#3- At wits end and after much head scratching, were advised by DC to change the engine. Parts were ordered, and engine came in pieces and had to be assembled from the crank up. This whole process took them 60 days to complete. Car no longer ticked but leaked oil enough to coat the whole bottom of the car in the drive home. I choose to reseal the bottom half of the oil pan myself. A year later it seems to be doing ok.

My dealer was completely incapable of working on this car, and certainly no concern over time or customer satisfaction. I was told more than once, that the mechs do as DC tells them, and they can only remove and replace what they are told under warrantee supervision. Nothing for the car is stocked at the dealer either.